CNA Insurance Reviews
1.85 / 5 based on 15 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
CNA is the 7th largest auto insurance underwriter in the nation. The company has assets of over 68 billion dollars, and claimed revenues in excess of 10.3 billion dollars in 2006. They have been in business for more than 100 years, and today conduct business throughout the United States. They bare the 14th largest liability insurer in the country.
Company Information333 South Wabash Avenue
Chicago, IL 60604
(312) 822-6419 (Fax)
Last Updated: 2020-07-14
Company Reviews (15)
LTC Policy claim response is VERY poor., March, 2019
We have been trying to get CNA to pay my mothers claim for four months after she paid in for over 25 years. They keep saying they need info (health care plans & notes) from home health care agency and send letters saying they will cancel claim if they don’t get it by a certain date. ALL FALSE. CNA did not send required HIPPA release forms to HHC & they lost everything they were sent & did not send what was required of the. Nearly verything was sent to CNA twice. It’s a good thing that HHC agency documented every fax & re-fax confirmation & the people they spoke to, so I have my documentation & HHC Agency on how often they dropped the ball, lost the fax, etc, etc. Every CNA delay is well documented. I don’t know if this is avoiding payment of a claim or if everything they do is delivered with an incredibly high level of incompetence. Insurance commissioner & our attorney don’t care which it is. We can’t cancel The policy now with so much invested so we will fight the legal fight because we are told we have a good case.
Worst Business and Personal Insurance, August, 2018
Do not get #CNA Insurance and affiliates are sleazebags. I paid lots $$$$$$ #CNA Insurance to protect me & my business.#CNA Insurance keep denying coverage. #CNA Insurance keep getting my premium payments and all these promises in their policy but in reality it does not work. I just lost my house and filed bankruptcy because #CNA Insurance keep prolonging and denying my claim. #CNA Insurance DENIED DENIED!! #CNA BAD BAD for business, JINX OMEN!!!!!
When you get old and sick, CNA screws you more., March, 2019
I understand CNA has stopped offering LTC; the main reason they now want to get rid of you by finding a way to cancel your insurance policy---and the reason their LTC is not offered thru my employer anymore, so now my premiums are no longer automatic thru payroll.
I made a mistake---I forgot to send the form to set up automatic payments, and missed a payment. Now they will not reinstate my LTC after 30 years of being their customer. I answered all the questions on their questionnaire; I answered one incorrectly. I received a letter stating due to that ONE answer RE disability, they could not reinstate my LTC. I provided proof I never applied for SSDI. They replied back, now saying they need to look at my medical records to determine my eligibility. Now they say because of my medical history, they cannot reinstate my LTC, even thou the conditions I saw a doctor for in the past, were not listed on the questionarie for reinstatement as health conditions that would prevent me from being insured.
Yes. I feel in good shape, and was hoping I never had the need to use my LTC. But my insurance was canceled because there is a chance I might have to file a claim in the future. Why do these people sell you insurance if they will not let you use it for the purpose you bought it for from the beginning? These people are Scammers!
Worst Customer Service around, February, 2019
Policy through company was competitively priced. But every time I've had to deal with them their customer service is the worst I've seen. Endless hold. No online payments, still stuck in the 19th century.
If I have a chance to dump them I will in a heart beat.
Unfortunately, They Had to Pay Me, August, 2018
I have had a couple claims with CNA Insurance. The majority of the phone agents I dealt with were helpful and communicative. But I have also had difficult and disappointing phone calls.
I have the preferred tire care +plus package. I had recently purchased 3 new tires to replace the original tires on my vehicle. Only one of the tires had road damage but the other tires were at the end of their lifespan and needed to be replaced.
I was in the middle of the claim process and had already had multiple phone calls regarding the claim. I had explained the situation to previous agents and they were in the process of sending me the reimbursement check. During those previous calls, I had been told I would be reimbursed for all 3 tires.
Then I had a follow up phone call with another agent. She told me that only 1 tire was eligible for reimbursement. I told her I completely understood if that was the terms of my policy, but however I had been told something different and that should be honored. She did not believe me. At my insistence, (she did not volunteer to do this action out of due diligence) she listened to my previous phone calls. She came back to the phone and told me that “Unfortunately, you were told that all tires would be reimbursed. Unfortunately the previous agent did not go over the terms of your policy with you, so we will be sending you a check for all tires. But I’ve put a note on your file that you are not eligible for any more reimbursements from us”. Throughout the phone call, her tone was not understanding and her words were aimed to make me feel at fault.
If you want an agent that displays care and concern for your customer needs, CNA is not the insurance for you.
terrible customer service, February, 2013
My mother has been paying for Long Term Care insurance for over 20 years. Now she needs care, and they are fighting paying for it tooth and nail. It has been over3 mo. since the claim was made, but they keep stalling and asking for more forms, more questions, more B.S. You talk to a different person every time, and they even lie to you and say they are mailing a check, but they don't. I will be contacting the insurance commissioner to take action against this company.
Selling Exclusion as Endorsement is Fraud, August, 2015
We're a small business (10 employees) with a CNA policy. When we got the policy, we got the electronic data processing endorsement, thinking we were buying coverage. Instead, we were buying an exclusion for anything other than an attack targeted solely at us. That's a purple unicorn - it doesn't exist. We were recently hit with a ransomware virus and tried to file a claim. Excluded as these viruses are mass attacks and not targeted just at us.
Avoid at all costs, March, 2017
FYI - good luck trying to get anyone from CNA on the phone. Unless they think you owe them money, then they'll be all over you. They dropped me for no reason other than 'they no longer cover my industry'. Never had to pay a single claim and I always paid my premiums on time. After they dropped me and i finally found a company to replace them, I start getting hassled with audit requests. They actually want to go back over my previous (claimless) year, and see if they can charge me more money. when I tell them no, they send me a bill for $5k+. In short, they suck. If you like getting poor service and jacked up prices, then this is the company for you. Otherwise, avoid them at all costs.
20th Century Website, November, 2017
The CNA website is close to useless. Users are not able to 1) view past payments or 2) preview upcoming bills and scheduled payments. As of this writing in late 2017, all CNA billing information is communicated through paper mail. For a company to whom our business pays thousands of dollars in premiums each year, this is a laughably poor customer experience.
Sucks, November, 2017
I have CNA for worker's comp and business liability insurance I was in an accident CNA keep denying my claim. Don't get #CNA sleazebag.I paid lots $$$$$$ #CNA_Insurance protect me & my business. I'm disable.
Terrible company- stay away, July, 2020
They raised their premiums by 70% on my 85 year old father. Constant battle for reimbursements. Terrible company don't waste your money.
Krista Strauss, the worse agent! DO NOT GO GET CNA, June, 2020
I recently moved to an apartment complex which CNA insurance takes care of all their claims. I was entering the garage and the door fell on the roof of my car and cracked it. I reported to the management team of my apartment building and they told me CNA insurance deals with the claims and they connected me with Krista Strauss of CNA insurance, before she even spoke to me she assumed the scenario and denied my claim. I called her back and tried to talk to her but she was very impolite, rude and callous in her speech, she did not even give me a chance to speak without listening to all my concerns and reiterated her assumed statement and she hung up on me. Now that I have been trying to call her she keeps hanging up my call without talking to me. THIS IS SO UNPROFESSIONAL! She has no personal skills or even know how to talk. People like her usually ends up failing the company. Apart from this, I have a fully cracked car roof right when I entered the apartment that I just became a resident of and this is a hazard that nobody seems to care. The door sensors are of poor quality and don’t seem to retract the door on time and CNA insurance is not helping at all and they told me that nobody else had similar situation so they won’t cover for my damages! WORST COMPANY EVER ! If I have to give negative stars I would!! I suggest to anyone thinking of getting CNA insurance to go with another company but NOT WITH CNA INSURANCE!
daze and confuse and delay claims, May, 2020
After carrying the LTC policy for 25+ years and paying premiums of over 40K, this company focuses on denying claims, losing paperwork, lack of communication..tip of the iceberg. Biggest mistake ever. How many elderly are losing coverage due to CNA's incompetency? We can't sleep at night, can they?